SPECIAL NEXT DAY DELIVERY - is available for urgent UK orders placed up to 11am Monday to Thursday. Orders placed by 11am on Friday are delivered on Monday. Orders placed on Saturday & Sunday are delivered on Tuesday EXCLUDING PUBLIC HOLIDAYS
The cost of this service is £10.00 per order ... but please note that someone MUST be available to sign for the delivery.
- SOME AREAS ARE NOT COVERED BY THIS SERVICE
- ITEMS WHICH EXCEED THE PERMITTED DIMENSIONS CAN NOT BE SENT
- SOMEONE MUST BE AVAILABLE TO SIGN FOR THE PACKAGE
IMPORTANT - some postcodes are not covered by this service (or the package may take longer to arrive). Some of our larger items exceed the permitted dimensions for this service
SUPERSAVER FREE DELIVERY: Christmas orders must be placed no later than MIDNIGHT MONDAY 20th December
STANDARD DELIVERY: Christmas orders must be placed no later than 9am WEDNESDAY 21st December
SPECIAL NEXT DAY DELIVERY: Christmas orders must be placed no later than 9am THURSDAY 22nd December
PLEASE NOTE: OUR NEXT DAY DELIVERY DOES NOT INCLUDE SATURDAYS, SUNDAYS or BANK HOLIDAYS
We would always advise placing your order as soon as possible - especially if you live in the more remote areas of the country
WE WILL BE CLOSED FROM 4pm on Friday 23rd December until 10am on Thursday 29th 28th December
Please contact us if you have any queries
We aim to despatch your order by 1st Class Royal Mail or Courier Service (dependant on the size, weight and content of your order and shipping option chosen) within 3 working days (although most orders will be completed on the NEXT WORKING DAY) however, to avoid disappointment (especially at busy times) please allow up to 7 working days for despatch. If there is a delay in the despatch of your order we will contact you to advise.
INTERNATIONAL DELIVERY - we can ship to many countries but, because of the high cost of International shipping, orders are individually priced by size, weight and country of destination. We can accept ONLY Paypal payment for International orders (unless your payment card is issued by a UK bank) - please contact us for further details.
If you are unhappy with your purchase you may return the item to us within 30 days of the order in its original packaging and in an unused condition for a refund of the purchase price. Please note that the delivery charge (Post and Packaging) cannot be refunded unless the item is faulty or incorrect.
In the unlikely event of an item being received faulty, incorrect or damaged we will refund or replace it (subject to availability) and also pay the return shipping costs.
RIGHT OF CANCELLATION
You have a statutory right:
- to cancel a contract for items for any reason at any time within seven working days, beginning on the day after you received the items
If you exercise the right, you will receive a full refund of the price paid in accordance with our refund policy. To cancel a Contract under your statutory rights, you must inform us in writing within the cancellation period of your intention to cancel by hand delivery, post or fax or by email to firstname.lastname@example.org When exercising the cancellation right, you must return the items to us immediately.