STANDARD UK DELIVERY - £3.95 WE ARE NOW USING 1st CLASS ROYAL MAIL FOR MOST ORDERS (the only exceptions are those orders which exceed the permitted dimensions) SO DELIVERY SHOULD BE 1-2 WORKING DAYS AFTER DISPATCH
SUPERSAVER DELIVERY - FREE DELIVERY is now available for UK orders over £25.00
but please note that this is not a premium service and orders may take up to 7 working days for delivery
The FREE option will only appear at checkout once the total in your basket reaches £25
SPECIAL NEXT DAY DELIVERY - is available for urgent UK orders placed up to 11am Monday to Thursday. Orders placed by 11am on Friday are delivered on Monday. Orders placed on Saturday & Sunday are delivered on Tuesday EXCLUDING PUBLIC HOLIDAYS
The cost of this service is £10.00 per order ... but please note that someone MUST be available to sign for the delivery.
PLEASE REMEMBER WHEN CHOOSING SPECIAL NEXT DAY DELIVERY:
- SOME AREAS ARE NOT COVERED BY THIS SERVICE
- ITEMS WHICH EXCEED THE PERMITTED DIMENSIONS CAN NOT BE SENT
- SOMEONE MUST BE AVAILABLE TO SIGN FOR THE PACKAGE
IMPORTANT - some postcodes are not covered by this service (or the package may take longer to arrive). Some of our larger items exceed the permitted dimensions for this service
SUPERSAVER FREE DELIVERY: Christmas orders must be placed no later than MIDNIGHT MONDAY 20th December
STANDARD DELIVERY: Christmas orders must be placed no later than 9am WEDNESDAY 21st December
SPECIAL NEXT DAY DELIVERY: Christmas orders must be placed no later than 9am THURSDAY 22nd December
PLEASE NOTE: OUR NEXT DAY DELIVERY DOES NOT INCLUDE SATURDAYS, SUNDAYS or BANK HOLIDAYS
We would always advise placing your order as soon as possible - especially if you live in the more remote areas of the country
WE WILL BE CLOSED FROM 4pm on Friday 23rd December until 10am on Thursday 29th 28th December
Please contact us if you have any queries
We aim to despatch your order by 1st Class Royal Mail or Courier Service (dependant on the size, weight and content of your order and shipping option chosen) within 3 working days (although most orders will be completed on the NEXT WORKING DAY) however, to avoid disappointment (especially at busy times) please allow up to 7 working days for despatch. If there is a delay in the despatch of your order we will contact you to advise.
Your parcel will normally be despatched by Royal Mail using 1st Class or Standard Courier Service. The cost per order will depend on the shipping option you select. Please note that the size, weight and content of your order will determine which delivery service we can use.
Large/Oversize parcels will be despatched by Courier Service.
Those of you who live in the more remote areas of the country will already know that your post can take longer to arrive and obviously, this will also apply to our parcels.
There are also, regretfully, some items which we will not be able to send to these areas due to their weight and/or bulk (these will usually be indicated in the item's description) We have listed some of the post codes below, but the list is not exhaustive (and you probably already know if this applies to you or not) Please contact us at email@example.com if you have any queries regarding this.
Isle of Arran KA27, Isle of Cumbrae KA23, Kirkwall KW15, Orkney KW16-KW17, Gigha PA41, Islay PA42-PA49, Isle of Jura PA60, Isle of Colonsay PA61, Mull PA62-PA75, Iona PA76, Tiree PA77, Isle of Coll PA78, Isle of Eigg/Muck PH42, Isle of Rhum PH43, Isle of Canna PH44, Shetland Isles ZE1-ZE3, Isles of Scilly TR21-TR25, Isle of Man IM1-IM9, Isle of Wight, Northern Ireland, Channel Islands
If in doubt ... please e-mail us at firstname.lastname@example.org
INTERNATIONAL DELIVERY - we can ship to many countries but, because of the high cost of International shipping, orders are individually priced by size, weight and country of destination. We can accept ONLY Paypal payment for International orders (unless your payment card is issued by a UK bank) - please contact us for further details.
If you are unhappy with your purchase you may return the item to us within 30 days of the order in its original packaging and in an unused condition for a refund of the purchase price. Please note that the delivery charge (Post and Packaging) cannot be refunded unless the item is faulty or incorrect.
When you return an entire order within 7 days of receipt you will be refunded the price of the item paid at the time of purchase, and the delivery charge. When you return less than the entire order you will be refunded just the price of the items returned.
Returns Authorisation is required. Please contact us by e-mail or telephone prior to despatch to obtain the returns procedure - do not return items to our Registered Office.
It is your responsibility to ensure that your returned items are in appropriate protective packaging.
When returning an item to us please obtain a proof of postage which is available free from the Post Office.
On our receipt of the item a refund will be made within 7 days to the payment card used in the original transaction and we will send you an e-mail confirmation that we have processed the refund.
In the unlikely event of an item being received faulty, incorrect or damaged we will refund or replace it (subject to availability) and also pay the return shipping costs.
RIGHT OF CANCELLATION
You have a statutory right:
- To cancel a contract for items for any reason at any time within seven working days, beginning on the day after you received the items
If you exercise the right, you will receive a full refund of the price paid in accordance with our refund policy. To cancel a Contract under your statutory rights, you must inform us in writing within the cancellation period of your intention to cancel by hand delivery, post or fax or by email to email@example.com When exercising the cancellation right, you must return the items to us immediately.