Frequently Asked Questions

Can you ship to Europe, USA and other countries outside the UK?

We CAN accept International orders from Europe, USA and many other countries but can accept ONLY Paypal payment for these orders.

E-mail us at info@shop4dinosaurs.co.uk if you have any queries relating to this service and we will be happy to advise on cost but please note: some of our dinosaurs are surprisingly heavy  and items with a packaged weight over 2kg can become VERY expensive to ship.

Is it is stock?

You can be confident that if you are able to place the item in your basket it is in stock. We work very hard to keep our stock levels accurate but very occasionally we get it wrong (mostly due to breakages or invoicing errors) and in those cases we would contact you to let you know.

Do I have to place my order through the website?

No. If you prefer to deal with real people just ring us on 01923 233247 during office hours with the details of the items you would like and we will do the rest (don't forget to have your credit card handy!)

I would like to order several items - how much will the postage cost?

Regardless of the number of items in your order we charge only £3.95 for postage and packaging.

What do I do if I have ordered the wrong size?

Let us know as soon as possible - by E-mail to info@shop4dinosaurs or telephone 01923 233247 where there is a 24 hour answering machine (for those out-of-hours hiccups) We will do our best to amend the order before despatch. If you discover the item doesn't fit when it arrives (children can grow amazingly quickly!) contact us for returns information so we can exchange it for the appropriate size (subject to item being unworn and size being available, of course).  

How do I know if my order has been placed successfully?

You should receive an automatic confirmation at the e-mail address you entered shortly after placing your order.  If you do not receive this e-mail or are still unsure contact us by e-mail at info@shop4dinosaurs and we will be able to check this very easily.

Can I pay by Paypal?

Yes! Just E-mail or telephone us with your order details and E-mail address and we will do the rest.

I would like to give you special delivery instructions.

We will always do our best to fulfil your specific instructions. Just enter any special requests in the 'instructions' section during checkout. We will send an E-mail confirming that we have received these details and (usually) that we will make the necessary arrangements.

I forgot to place my order and it's now VERY close to my dinosaur fan's birthday - can you help?

You can always let us know on your order if the deadline is close and we'll do our best to 'fast track' your order. Alternatively, if you telephone us we can 'fast track' and tell you when your parcel will be despatched.

If things are VERY urgent, in most cases, we can arrange 'special next day delivery' for you (there is an extra charge for this service) OR we can even send a Dinosaur Gift Voucher by E-Mail directly to your Dinosaur Fan. Contact us by telephone or E-mail and we'll do our best to help. 

How DO you make a Green Dinosaur Cocktail? (Oh .... alright! Nobody HAS asked us this question! .... but WHY NOT???)

Well ... as you've asked! Take 1/2 shot of Gin, 1/2 shot Vodka, 1/2 shot Midori (a green melon liqueur) stir over ice .... then strain into a shot glass! If anyone is brave enough to try this .. let us know!

We hope we have covered everything, but if you still cannot find the answer you are looking for, please contact us at info@shop4dinosaurs.co.uk and ask us .... because you NEVER know ... we just MIGHT!!